Return Policy
We strive to ensure that you are completely satisfied with your purchase. If for any reason you are not happy with a product you have received, please follow our return policy guidelines:
- Contact Us: If you receive a product that does not meet your expectations, please contact us within 14 days of the delivery date. Reach out to our customer service team at info@bruvasstore.com to initiate the return process.
- Eligibility for Returns: Products are eligible for return if there are any issues related to quality or defects. This includes but is not limited to manufacturing defects, damages incurred during shipping, or incorrect items received.
- Condition of Returned Items: To be eligible for a return, the product must be in its original condition, unworn, unwashed, and with all original tags and packaging intact. Please ensure that the item is securely packaged to prevent any damage during the return shipment.
- Return Shipping: Once your return is approved, we will provide you with instructions on how to return the product. Please use a traceable shipping method to ensure that the item reaches us safely.
- Refunds and Exchanges: Upon receiving and inspecting the returned product, we will process your refund or exchange within 15 business days. Refunds will be issued to the original payment method used during the purchase. If you prefer an exchange, we will send out the replacement item as soon as possible, subject to availability.
- Non-Returnable Items: For hygiene reasons, certain items such as [, e.g., lingerie, swimwear, earrings] cannot be returned unless they are faulty.
We appreciate your understanding and cooperation. Our goal is to provide you with the best shopping experience possible. If you have any questions or concerns, please do not hesitate to contact us at info@bruvasstore.com
*If there is any issue with your order, please reach out, and we are happy to help and make it right!