Return Policy

At Bruvas Store, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not happy with a product you have received, please follow our return policy guidelines:

1. Contact Us

If you receive a product that does not meet your expectations, please contact us within 14 days of the delivery date. Reach out to our customer service team at info@bruvasstore.com to initiate the return process.

2. Eligibility for Returns

Products are eligible for return if there are any issues related to quality or defects. This includes but is not limited to manufacturing defects, damages, or incorrect items received.

3. Final Sale Items

All items marked as "Final Sale" are not eligible for return or exchange. This includes:

• Products listed in our Sale section

• Items purchased as part of any flash sale, sitewide promotion, or limited-time event 

These items are sold as-is and are non-refundable.

4. Condition of Returned Items

To be eligible for a return, the product must be in its original condition—unworn, unwashed, and with all original tags and packaging intact. Please ensure the item is securely packaged to prevent any damage during return shipping.

5. Return Shipping

Once your return is approved, we will provide instructions for sending the item back. Please use a traceable shipping method. Return shipping costs are the responsibility of the customer, unless the return is due to an error on our end.

6. Refunds and Exchanges

After we receive and inspect your return, we will process your refund or exchange within 15 business days. Refunds are issued to the original payment method. If you're requesting an exchange, we’ll ship the replacement item based on availability.

7. Non-Returnable Items

For hygiene reasons, certain products are non-returnable, including:

• Lingerie

• Swimwear

• Earrings

• Final Sale items, as described above